MyAura Privacy Policy
This policy explains how Aura Technologies, part of AURA Group (Private) Limited ("Aura", "we", "us"), collects, uses, shares and protects your personal data when you use the MyAura mobile app, the MyAura customer portal and this website (together, "MyAura"). We are an authorised Starlink reseller based at 3 Moon Close, Chisipite, Harare, Zimbabwe, and we process personal data in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].
1. Information we collect
We collect information you give us, information created when you use our services, and limited technical information from your device.
| Account & identity details | Your name, email address, phone number, password (stored only in hashed form), customer account number and, where required to activate a service, your national ID or passport number. |
| Service & installation details | Billing and installation addresses, the location of your Starlink installation (which you may set using your device's location or a map pin), your service lines, kits, subscriptions and Wi-Fi/router settings. |
| Payment & billing information | Wallet balances, top-ups, withdrawals, invoices, credit notes, quotations, transaction references and any proof-of-payment documents you upload. Card and mobile-money credentials are entered with our payment processors, not stored by us. |
| Usage of your Starlink service | Data usage, service status and connection information for the service lines on your account, used to show you your usage and to support you. |
| Support communications | Support tickets, chat messages (including conversations with our WhatsApp assistant) and emails you exchange with us. |
| Device & technical data | Push-notification tokens, device type, browser/user agent, IP address, and crash and error diagnostics from the app and website. |
| Website analytics | Pages visited and how you interact with this website, collected with cookies and similar technologies. |
Device permissions. The app only asks for location access when you choose to pin your installation address, and for notification permission so we can send account alerts. You can decline either and still use MyAura. We do not access your contacts, camera roll (except files you choose to upload) or precise location in the background.
2. How we use your information
- →Create and manage your MyAura account and sign you in securely.
- →Process orders, activate and manage your Starlink service, and deliver equipment.
- →Process payments, wallet top-ups and refunds, and issue invoices and receipts.
- →Send you service notifications, payment reminders and account alerts (you can turn push notifications off in your device settings).
- →Respond to support requests and troubleshoot your service.
- →Detect and prevent fraud, keep our systems secure, and fix errors in the app and website.
- →Meet our legal, tax, accounting and regulatory obligations.
We process your data to perform our contract with you, to comply with legal obligations, for our legitimate interests in running a secure and reliable service, or with your consent where required. We do not sell your personal data, and we do not use it for third-party advertising.
3. How long we keep it
We keep your account data for as long as your account is open. When you close your account, profile details, support history and device tokens are deleted. Billing, transaction and proof-of-payment records are kept for the period required by Zimbabwean financial and tax law, then deleted or anonymised. See our account deletion page for details.
4. How we protect it
Data is encrypted in transit (HTTPS), passwords are stored only as secure hashes, and access to customer data is limited by role to staff who need it. If a data breach is likely to put your rights at risk, we will notify you and the Data Protection Authority as required by law. We aim to do so within 72 hours.
5. Your rights and choices
- →Access. Ask for a copy of the personal data we hold about you.
- →Correction. Ask us to correct inaccurate or incomplete data. Many details can be updated directly in the app or portal.
- →Deletion. Ask us to delete your account and personal data, subject to the legal retention periods below.
- →Objection & restriction. Object to, or ask us to limit, certain processing of your data.
- →Withdraw consent. Where we rely on your consent, such as for location access or push notifications, you can withdraw it at any time in your device settings.
To exercise any of these rights, email inquiries@auragrp.com from your registered email address. To delete your account, follow the steps on our account deletion page.
6. Cookies
This website uses essential cookies to keep you signed in, and analytics cookies (Google Analytics) to understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the portal may not work without essential cookies.
7. Children
MyAura is intended for adults who hold or manage a Starlink service account. It is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has given us personal data, contact us and we will delete it.
8. Changes to this policy
We may update this policy from time to time. For significant changes, we will notify you in the app or by email. Your use of MyAura is also governed by our Terms & Conditions.
Questions about your privacy?
Aura Technologies, 3 Moon Close, Chisipite, Harare, Zimbabwe · PO Box CH536 · +263 775 163 894