Delete Your MyAura Account
If you'd like your MyAura account and the personal data attached to it removed, here's exactly how to ask, what needs to happen first, and what we keep versus delete. This applies to every MyAura account — whether it was created in the mobile app, the customer portal, or by a member of our team on your behalf.
How to request deletion
Deletion is handled by a member of our team, not automatically — here's the process.
- 1
Email us from your registered address
Send a request to inquiries@auragrp.com with the subject "Account Deletion Request", from the email address on your MyAura account. Include your full name and, if you have it, your customer account number.
- 2
We verify it's really you
We'll reply to confirm your identity and check whether anything needs sorting out first (see below) before your account can be closed.
- 3
We confirm once it's done
You'll get an email once your account has been closed and your data has been deleted or anonymized, per the table below.
Before you request
- →An active Starlink subscription needs to be cancelled, and any outstanding invoice balance settled, before your account can be closed — we can't delete an account with a live service or unpaid balance attached to it.
- →Any remaining wallet credit is refunded, at your instruction, as part of the same request — just let us know how you'd like it returned.
What happens to your data
Not everything is deleted immediately — some records have to be kept a while longer for legal reasons.
| Profile & account details | on confirmationName, contact details, addresses, and saved credentials are deleted once your account is closed. |
| Support & chat history | on confirmationTicket and conversation history is deleted at the same time. |
| Device & push tokens | on confirmationRemoved immediately once the app is signed out or the account is closed. |
| Billing & transaction records | kept, then deletedKept for a limited period as required for financial and tax recordkeeping under Zimbabwean law, then deleted or anonymized. |
| Proof-of-payment documents | kept, then deletedKept alongside billing records for the same legally required period, then deleted. |
Ready to go ahead?
Email us directly and we'll take it from there — most requests are confirmed within a few business days once any prerequisites above are cleared.